Service BDC Representative
🚗✨ Service BDC Representative – Join Our Team!
Do you love talking to people, staying organized, and making someone's day a little brighter? If so, we have the perfect opportunity for you!
We're looking for an energetic, customer-focused Service BDC Representative to be the friendly voice of our Service Department. Every call, text, email, and appointment is a chance to create an exceptional customer experience—and you'll be at the heart of it all!
If you're upbeat, thrive in a fast-paced environment, and love helping people, we want to meet you! 🎉
🌟 What You'll Be Doing
📞 Answer incoming calls and help customers schedule service appointments.
😊 Create a welcoming, first-class experience with every customer interaction.
👂 Listen carefully to customers' needs, answer questions, and connect them with the right team members.
💻 Respond quickly to phone calls, online scheduling requests, internet leads, text messages, and live chat inquiries.
🔧 Educate customers on recommended maintenance and available service specials.
📅 Confirm upcoming appointments and follow up with customers who missed their scheduled visit.
📦 Coordinate Special Order Parts appointments once parts arrive.
🚘 Schedule We Owe repairs and services, working with customers and vendors to complete outstanding delivery items.
📝 Manage the Sublet Schedule, including creating repair orders, purchase orders, NPOs, entering vendor invoices, and closing sublet invoices.
💳 Assist with cashiering duties by processing customer payments during evenings, weekends, and as needed.
🤝 Work closely with our Service Advisors and technicians to keep everything running smoothly.
🎁 Why You'll Love It Here
🩺 Health Insurance
🦷 Dental & Vision Insurance
🛡️ Accident & Disability Insurance
❤️ Company-Paid Life Insurance
🛡️ Company-Paid Accidental Death & Dismemberment (AD&D) Insurance
🏖️ Paid Time Off & Sick Time
💼 401(k) Retirement Plan
💲 Employee Discounts
🚘 Employee Vehicle Purchase Program
🤝 Employee Referral Program
🎓 Paid Training & Onboarding
📈 Career Growth & Advancement Opportunities
🏆 Employee Recognition Programs
🎉 Annual Company Events & Team Meetings