Service Business Analyst II

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Service Business Analyst II who uses professional concepts as well as company policies and procedures to solve a wide range of complex problems in creative and practical ways through a broad application of principles, theories, and concepts. This person will support the various aspects of our remote service offices across North America. This role is responsible for a wide range of functions that include communication, problem-solving, salesforce.com, training and process improvements. The salesforce.com experience is intended to be a superuser working closely with service, not a technical salesforce.com administrator. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Plymouth, MN, Hybrid (Local candidates only)

What you will do:

• Provide training on Salesforce and Contract Lifecycle Management (CLM) best practices and support for the field service offices

• Develop Salesforce Reports and Dashboards

• Supports Contract Lifecyle Management (CLM) workflows and template updates

• Participates in the development of training materials, facilitates trainings, and supports change management initiatives relating to the service channel

• Provides subject matter expertise for business customers and technical resources. Establishes awareness of business process and technology solution best practices for the Service Sales Process

• Gathers and supports business requirements for enhancements and change request for Service

• Participates in engaging with the business customers on business processes and practices associated with the Service Sales Process leveraging Salesforce.com, Salesforce Configure Price Quote (CPQ), Contract Lifecycle Management (CLM)

• Participate in collection and analysis of data and information from business users to understand how systems can solve business problems and identifies opportunities for process improvement

• Participates in the production and review (from content to final draft) of user guides, training classes, and other end-user documentation for applications and processes

• Understands how to represent business processes, engaging customers appropriately in testing activities and lead training activities driving change management

• Forges a network of beneficial relationships with all levels within the organization and customers in the Service channel establishing mutual trust. Initiates and develops working relationships with internal groups

• Receives, solicits, and interprets information and facilitates communication at appropriate levels within Service and internal teams engaging in the preparation of documentation, presentations, and participating in meetings

• Demonstrates fundamental skills of facilitation, influence, negotiation, mediation in discussions in order to achieve business goals and objectives

• Acquires fundamental skills for managing conflict to move discussions about tradeoffs towards resolution and decision

• Understands key business objectives and processes of Service Sales, specifically how those objectives relate to the business’ problems and needs, their tools and systems

• Understands “customer context”, which consists of business processes and system tools which support customer needs in the Service Sales Process

• Interact with third parties including application service providers and partners

• Other duties as assigned

• 35% travel requirement for this role

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Bachelor's degree from a four-year college or university

• 5+ years of professional experience supporting a sales and service environment

• Familiarity with Microsoft Office 365, especially Word, PowerPoint, Excel, Visio and Project

• Excellent written and verbal communication skills

• Salesforce.com experience - Reports, dashboards, and intricate knowledge of how the platform can be utilized

• Contract Lifecycle Management Experience

• Work visa sponsorship is not available for this position ​

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions

• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

• Short term and long-term disability

• 3 weeks of paid time off for new employees + 11 company paid holidays

• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual

• Paid sick time in accordance of the federal, state and local law

• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $73,300k - $120,700k in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

#LI-AW1

#LI-hybrid