Service Business Development Rep

Position Overview

The Service Business Development Representative drives new business growth for Binswanger Glass's glass repair, replacement, and maintenance service offerings by targeting property managers, facility managers, retail operators, and homeowners associations. This role is responsible for self-generating leads, building a strong pipeline of service accounts, and converting prospects into long-term recurring customers. The ideal candidate is a motivated, consultative sales professional who excels at relationship building and identifying service needs.

Key Responsibilities

• Prospect and develop new service accounts by targeting property managers, facility managers, retailers, HOAs, restaurants, and commercial building owners.
• Self-generate leads through cold calling, door-to-door canvassing, digital outreach, referral cultivation, and networking.
• Conduct on-site consultations to assess glass repair and replacement needs, presenting tailored service solutions to prospects.
• Build and maintain a pipeline of recurring service clients who rely on Binswanger Glass for ongoing maintenance and emergency glass needs.
• Prepare service proposals and quotes in collaboration with estimating and operations teams.
• Close new service agreements and transition accounts smoothly to the operations and scheduling teams for delivery.
• Maintain accurate records of all prospect interactions, pipeline stages, and closed business in Salesforce CRM.
• Develop and manage relationships with property and facility management companies to become their preferred glass service provider.
• Execute a structured follow-up cadence on all open proposals and pending decisions to maintain momentum and maximize close rates.
• Follow up consistently on expired quotes and dormant accounts, re-engaging prospects with updated service offerings, seasonal needs, or property changes that create new glass service requirements.
• Conduct post-service follow-up with new accounts to confirm satisfaction, uncover additional service needs, and build the relationship toward recurring and contracted business.
• Attend networking events, chamber meetings, and local business associations to build visibility and generate referrals.
• Monitor competitive activity and local market conditions to identify new service opportunities.
• Provide weekly pipeline and activity reports to the sales manager.