SERVICE CAPTAIN (5 day work week)
Summary
Oversee daily restaurant operations, manage a team of servers, handle customer service, process orders via POS, and ensure food safety and inventory accuracy.
- Provide excellent customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest courteously and promptly.
- Share promotions, specials and items to customers.
- Take food and beverage orders, repeat orders to guests, inform guest of estimated service time.
- Oversee a team of servers who are assigned to his/her shift.
- Efficiently input orders in the Point-of-Sale system.
- Process payment and check bills promptly.
- Maintain cleanliness of the outlet.
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Troubleshoot any issues related to cashier payments.
- Escalate guests feedback to duty manager.
- Good command of spoken English
- Pleasant and outgoing personality
- Team player, preferable with good communication and interpersonal skills
- Positive service attitude, coachable
- Able to work on weekends and public holidays
- 5 day work week
- Variable and daily incentive scheme
- Free shuttle bus from Tanah Merah MRT station