Service Cashier / Receptionist

• Greet and assist service customers professionally and courteously.
• Notify customers when vehicles are ready for pickup through text messages, phone calls, and email communications.
• Send payment links to customers and monitor incoming electronic payments throughout the day.
• Assist customers with scheduling their next maintenance visit, including first service appointments and future oil changes.
• Answer incoming telephone calls and accurately direct calls or messages to the appropriate department or employee.
• Provide outstanding customer service while creating a positive dealership experience.

• Process customer payments accurately using cash, credit cards, checks, and approved payment methods.
• Handle sales deposits, refunds, receipts, and other customer transactions.
• Balance cash drawer daily and ensure the drawer maintains the required balance.
• Identify and resolve payment discrepancies when possible and communicate issues to management.

• Review completed repair orders (ROs) for accuracy before finalizing transactions.
• Verify and process rewards program activity, including FordPass and AutoRewards account point additions.
• Close repair orders accurately and ensure all appropriate payments have been collected.
• File completed repair orders neatly, accurately, and in order.
• Maintain organized filing systems for repair orders and related documentation.
• Ensure completed repair orders are properly filed in designated locations.

• Verify all repair orders have been properly closed and paid before end of business.
• Identify and report repair order errors or discrepancies.
• Complete CCBR/PRI processing and prepare nightly deposits.
• Secure and reconcile cash drawer at closing.
• Drop cash drawer keys in designated secure location.
• Ensure dealership filing and administrative tasks are completed.

• Ensure vehicle drop-off envelopes are stocked and available in the vestibule at all times.
• Review next-day Pickup and Delivery schedules and add appointments to Red Cap as necessary.
• Support service advisors and management with clerical and administrative tasks.
• Maintain a clean, organized, and professional front desk and cashier area.

• High school diploma or equivalent required.
• Previous cashiering, customer service, administrative, or automotive dealership experience preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency and ability to learn dealership software systems.
• Ability to perform financial transactions accurately and responsibly.
• Dependable attendance and punctuality.

• Demonstrate exceptional customer service skills.
• Process transactions accurately and efficiently.
• Maintain organized and error-free documentation.
• Communicate professionally with customers and coworkers.
• Handle multiple priorities while maintaining attention to detail.
• Contribute to a positive and efficient service department operation.

Fred Beans Automotive is a veteran friendly and equal opportunity employer.