Service Center Manager (m/f/d) - Fixed term as sick leave replacement

Your mission

We are looking for a Service Center Manager to lead in our service center in Schenefeld. Your goal will be to deliver high-quality, cost-effective service while keeping safety and profitability top of mind. You will also lead local commercial and lifecycle initiatives to help grow our business and build long-term customer loyalty.

This position will be based in Schenefeld, Germany.

Key responsibilities

• Managing and administering daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction

• Ensuring safety and quality at the service center and within the region to maintain compliance with all health, safety, and environmental (HSE) standards

• Developing operational performance and promoting initiatives for continuous improvement

• Leading and developing technicians to ensure their skills and competencies meet required standards

• Providing technical guidance and support as needed to resolve service issues

• Planning and coordinating orders, managing inventory, and ensuring the availability of spare parts to maintain operational readiness

• Ensuring service profitability through effective cost control and resource planning

• Promoting local commercial initiatives through installed base management, lifecycle activation, and customer retention to expand the service business and strengthen long-term customer relationships

• Fostering a strong safety culture by enforcing safety standards, policies, and compliance requirements

• Ensuring that all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation

What we are looking for

• Technical qualification

• Proven experience in service operations management

• Strong business acumen gained from a related industry

• Demonstrated track record of team leadership

• Excellent customer service and communication skills

• Strong ability to plan, organize, and resolve operational challenges in a fast-paced environment

• Technical proficiency and solid knowledge of maintenance procedures

• Proven leadership qualities

• Demonstrates a strong sense of responsibility and initiative regarding service, safety, quality, and customer satisfaction

• Promotes collaboration, respect, and open communication within the team

• Fluency in German language

• Proficiency in English

• Valid driver's license

• Kraftfahrzeugtechnikermeister (Schwerpunkt Nutzfahrzeugtechnik), Karosserie- und Fahrzeugbauermeister oder, Land- und Baumaschinenmechatronikermeister

What we offer

Our benefits include

• A responsible position in an internationally oriented company
• An attractive compensation package, including a company car for private use
• Individual professional development and training opportunities
• Modern equipment and tools, alongside a collegial and supportive working environment
• 30 days vacation and 24.12 and 31.12. days off
• JobRad Leasing

Ready to apply?

If you are excited about this opportunity, please submit your application!