Service Center Representative/Call Center - Dallas - Texas Orthopaedic Associates

Job Summary:

Coordinates all aspects of check-out by performing the duties and responsibilities listed below.

Duties and Responsibilities:

• Maintains a high level of patient confidentiality at all times.
• Provides quality customer service and professionalism when working with staff, patients, insurance carriers and all other related agencies.
• Greets all patients and visitors in a friendly manner.
• Schedules follow-up appointments.
• Work status new and approved failed lists.
• Reconciles credit card charges at the end of each day.
• Collects co-pays and deductibles from insured patients, or full payment from uninsured patients; notifies patients of any outstanding balances.
• Brings up patient visit in the computer system, posts daily charges and payments to accounts; prints receipt for patient.
• Scans all reports/encounter forms to billing office and OAD files, and creates daily folders.
• Process pre-surgery deposits.
• Prepares money bag to be picked up by courier.
• Assist front desk as needed.
• Process bills for home health certification.
• Balance credit card charges, checks and cash. Print reports and balance daily entries.
• May be required to perform additional duties as directed by management.
• All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct.