Service Centre Analyst (12 months contract)

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 12 months contract opportunity for an Service Centre Analyst. This role is based out of one our office in Stellarton, NS

As a Service Centre Analyst with Sobeys, you will:

Serve as an escalation point for complex, high-impact, or unresolved incidents.
Mentor, coach, and provide technical guidance to Service Centre Analysts.
Assist with onboarding and training of new team members.
Act as a Subject Matter Expert (SME) for supported systems, applications, and business processes.
Analyze incident and request trends and recommend service improvements.
Develop, maintain, and enhance knowledge base documentation and support procedures.
Collaborate with technical teams, vendors, and business partners to resolve issues and improve service delivery.
Participate in problem management, root cause analysis, and continuous improvement initiatives.
Support quality assurance activities by reviewing tickets and ensuring adherence to support standards.
Lead or contribute to departmental projects, system implementations, and service transitions.
Provide operational support through reporting, process improvement, and workforce coordination activities.
Stay current on emerging technologies, business initiatives, and Service Centre support requirements.
Foster a culture of knowledge sharing, customer service excellence, and continuous learning within the team.

Your experience and resume will show us:
.

Undergraduate Degree or a DEC with a minimum of 4 years of relevant experience.
Experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation.

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