Service Centre Manager – Mon-Fri 08:15-17:30 No Weekends (Cheltenham)
We are seeking an experienced Service Centre Manager to lead daily workshop and front-of-house operations for a thriving independent automotive business in Cheltenham. Operating since 1991, this expanding family-run specialist offers a basic salary around £35,000 per annum (negotiable pending experience), plans for an upcoming bonus scheme, enhanced annual leave, and permanent Monday-to-Friday hours with no weekend work required.
The Rewards
- Salary & Future Bonus: Starting salary around £35,000 per annum (negotiable pending experience), with plans for an upcoming performance bonus scheme to be introduced.
- Work-Life Balance: Monday to Friday, 08:15 – 17:30—enjoy fixed weekday hours with zero weekend shifts.
- Enhanced Holiday: 33 days total annual leave (25 days annual leave plus 8 statutory Bank Holidays).
- Benefits & Growth: Workplace pension scheme, ongoing in-house training/development, and long-term career prospects with a direct stake in driving an expanding family-run business forward.
About Us
Established in 1991, our client is an expanding, family-run independent service centre based in the Cheltenham region. Built on honesty, customer trust, and high technical standards, they offer a close-knit, supportive workplace culture where your management expertise is recognized and your contribution directly impacts the business's growth.
Your Role
Reporting directly to the Business Owner, as Service Centre Manager you will:
- Manage daily operations, overseeing both front-of-house customer reception and back-of-house workshop flow.
- Lead and mentor a small team of Vehicle Technicians, allocating jobs efficiently to maximize productivity and safety.
- Liaise with customers, preparing estimates, providing professional vehicle advice, and keeping clients updated throughout the repair process.
- Handle parts procurement and supplier relationships, including reconciling statements and managing stock costs.
- Perform ad hoc workshop duties on the tools when required to assist the technical team during peak periods.
- Maintain strict health and safety, workshop housekeeping, and quality control standards.
What You Need
- Essential Trade Experience: Proven motor trade experience with strong workshop management or service advisor/workshop controller background is essential. You must understand automotive repairs, labor times, and daily garage operations.
- Hands-on Skill set: Mechanical experience on the tools is highly beneficial (allowing you to pitch in when needed), but strong automotive technical knowledge and proven management skills are the core priorities.
- Key Strengths: Customer-focused mindset, strong commercial awareness, excellent communication skills, and the confidence to manage workflow and identify growth opportunities.
- Licensing: Full UK driving licence with minimal points is required.
Location & Search Reach
Based in the Cheltenham region, the facility offers a straightforward daily commute for candidates travelling from Gloucester, Tewkesbury, Stroud, Cirencester, Winchcombe, Evesham, and surrounding Gloucestershire areas.
Ready to take ownership of a respected independent service centre and drive its success?
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