Service Consultant

Service Consultant (TCM/ Wellness Consultant)

Job Responsibilities:

- Manage the center day to day sales and operations and ensure the clinic environment is clean, calm, and welcoming.

- Understanding customer’s need by recommending appropriate TCM services.

- Provide basic information about treatments and practitioners

- Coordinate treatment plans and follow-up sessions.

- Schedule and manage appointments for TCM practitioners.

- Attend to client's inquiries, complaints, feedback and administer service recovery Maintain accurate client records and treatment histories.

- Process payments and manage billing inquiries.

- Achieve and exceed sales targets by actively promoting our treatments and products

Operational Support & Administration

- Help clients fill out health questionnaires or consent forms

- Support marketing efforts like wellness talks or promotional events

- Building good rapport and establishing good relationships with clients to ensure retention and referrals

Qualifications

- Polytechnic Diploma, GCE A/O, Higher NITEC or NITEC qualification

- Team player with good interpersonal and communication skills

- Able to multi-task and work in a fast-paced environment

- Ability to speak other languages will be an added advantage as the role requires the candidate to communicate with international clients.

- Candidates with no prior experience are welcome to apply (training will be provided)

Regret that only shortlisted will be notified