Service Coordinator – 2W Rental Business
Summary
Coordinates repairs, inspections, and compliance for a two-wheeler rental fleet, tracking service jobs and resolving rider-reported issues while managing costs and vendor performance.
Service
& Repairs Management
· Plan &
track Express & Periodic service, breakdown repairs, accident jobs, and
refurb for all fleet -2Ws
· Liaise
with DriveX workshop, Authorized service centers / popup Service Staton for
estimates, and job closure
· Drive TAT:
Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer
experience, Refurb jobs close within Service Level Agreement
· Do
post-repair quality check before vehicle goes back on-road
Rider
Issue Resolution
· Single
point for rider-reported issues via app/call/WhatsApp
· Triage
issue severity, arrange pickup/drop, provide temp replacement if needed
· Track open
tickets to closure and update riders on ETA
Compliance
& Documentation
· Ensure
Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet
· Maintain
job cards, invoices, warranty claims, and vehicle-wise service history
· Update
vehicle status daily
Cost &
Inventory Control
· Approve
spares replacement: tyres, batteries, brake pads based on km run, age, failure
%
· Monitor
repeat repairs, and scrap/refurb decisions to control ₹/km cost
· Maintain
vendor scorecard and negotiate Turn Around Time (TAT) /cost
MIS &
Reporting
· Daily:
Fleet downtime, open jobs, TAT breach, ETA updates
· Weekly:
Inspection failure %, vendor performance, cost per vehicle, repeat complaint %
· Flag
trends like specific model failures or service center delays
· Perform
other duties and operational tasks as assigned to support changing business
requirements and ensure smooth day-to-day operations
Requirements
Qualifications: Diploma/Graduate. Automobile/Mechanical preferred
Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations
Technical
Skills: Basic knowledge of 2W ICE/EV - engine,
battery, tyres, electricals, Know how to ride a motorcycle with a valid driving
license
Soft
Skills: Strong follow-up, vendor management, good
interpersonal skills, teamwork, problem solving skill, continuous learning mindset,
rider empathy, sense of urgency
Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops