Service Coordinator - Customer Care

Service Coordinator - Customer Care Company: loglineai Job Location: Kolkata, West Bengal, India Employment Type: Full-time Experience Required: 3 - 5 years LoglineAI turns client and brand briefs into original content brand films, campaigns, micro-dramas across cinematic animation, live-action, and AI-generated formats, all run through our in-house LoglineOS pipeline. This role owns the translation: from a raw brief to a sharp creative concept and a pitch that wins the client, while making sure the creative vision survives contact with production. Own the creative response to client and brand briefs from first read to concept, pitch deck, and final creative direction. Translate business and marketing objectives into original creative concepts for brand films, campaigns, micro-dramas, and branded content. Lead ideation sessions and shape concepts that work across cinematic animation, live-action, and AI-generated formats. Build and present compelling pitch decks and creative presentations directly to clients and producers. Partner closely with the AI/production pipeline (LoglineOS) so creative vision survives production without losing craft. Guide and review work from junior creative and client servicing team members. Stay current on branded content, OTT, and micro-drama trends to keep LoglineAI's creative offering sharp. 35 years of experience in creative/brand solutions, advertising, content studio, or OTT in concept development, brand campaigns, or pitch creation. A portfolio demonstrating original creative concepts taken from brief to execution. Working understanding of production formats branded films, social content, micro-dramas, or series. Comfortable using AI tools (ChatGPT, Gemini, Midjourney, Canva AI, Notion AI) for research, concepting, and first drafts, while protecting brand voice and originality. Experience with AI-generation tools for creative production (image/video generation, AI voiceover). .