Service Coordinator/ Dispatcher
Summary
Coordinates and dispatches plumbing service technicians, manages schedules, and ensures smooth customer communication for a growing service team.
Haven Services with Nixco Plumbing LLC - Service Coordinator / Dispatcher
Position Summary
Nixco Plumbing is seeking a highly organized, customer-focused Service Coordinator / Dispatcher to support our growing service department. This position serves as the communication hub between customers, technicians, management, and office staff.
The Service Coordinator / Dispatcher is responsible for managing technician schedules, coordinating daily dispatch operations, supporting customer communications, following up on open opportunities, and assisting with administrative duties that help the office and service department operate efficiently.
Success in this role requires exceptional communication skills, attention to detail, strong organizational abilities, and a willingness to assist wherever needed to support the team and deliver an outstanding customer experience.
We offer competitive pay, outstanding benefits, and 100% employer-paid medical premiums.
Benefits You’ll Enjoy
Employment with Haven Services and Nixco Plumbing comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- A collaborative, supportive work environment.
Comprehensive benefits package:
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off, Paid Holidays, floating holidays
Primary Responsibilities
Dispatching & Scheduling
- Manage daily technician schedules and dispatch board.
- Coordinate same-day, emergency, and scheduled service calls.
- Optimize technician routing and workload distribution.
- Monitor technician progress throughout the day.
- Communicate schedule changes to customers and technicians.
- Review and prepare next-day schedules.