Service Coordinator

JOB DESCRIPTION

Position Title: Service Coordinator

Annual Salary: $66,560

Position Summary

The Service Coordinator is responsible for supporting resident stability and independence through structured service coordination, program implementation, and resource linkage. In accordance with HUD Notice 2023-02, Section IV, this position conducts required resident assessments, implements established service programming, and ensures accurate documentation, reporting, and outcome evaluation in alignment with HUD standards for success. *This is a contracted 1099 position*

Position requires a 40-hour work week on-site

Essential Duties & Responsibilities

Resident Assessment & Service Coordination

• Conduct resident assessments at move-in and annually thereafter to identify service needs and support planning.
• Maintain accurate, timely, and confidential resident case files.
• Provide referrals and connect residents to appropriate community-based services and supports.
• Monitor resident engagement and follow up to support housing stability and well-being.

Program Implementation

• Implement and facilitate established monthly resident programs and classes in accordance with company-designed curriculum.
• Support resident participation and engagement in assigned programming.
• Coordinate logistics including scheduling, communication, and space preparation.
• Collaborate with management and approved partners to ensure consistent service delivery.

Resident Toolkit Management

• Maintain and manage resident toolkits to ensure materials are current and accessible.
• Complete an annual toolkit review and refresh in alignment with program updates and resident needs.
• Distribute and educate residents on available toolkit resources.

Reporting & Compliance

• Document all services, case notes, and resident interactions in Casebook case management software.
• Ensure compliance with HUD requirements, funding standards, and internal documentation protocols.
• Prepare and submit annual performance and outcomes reporting in compliance with HUD Notice 2023-02 standards for success.
• Maintain audit-ready records and support monitoring or compliance reviews as required.

Collaboration & Communication

• Serve as a liaison between residents, property management, and community service providers.
• Support a positive, stable, and resource-connected residential environment.
• Communicate effectively regarding available services and program opportunities.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field required
• Minimum of 3+ years of experience in social services, case management, or resident services
• Experience with HUD-assisted housing programs preferred
• Experience working with senior populations preferred
• Experience using case management systems; Casebook preferred
• Strong organizational, documentation, and communication skills
• Ability to maintain confidentiality and exercise sound professional judgment
• *This is a contracted 1099 position*
• Position requires a 40-hour work week on-site

Core Competencies

• Resident-centered service delivery
• Program implementation and facilitation
• Regulatory compliance and documentation accuracy
• Case management and data tracking
• Collaboration and relationship building

Work Environment

This position operates in a residential community setting and may require occasional evening or weekend hours to support resident programming and engagement activities. *This is a contracted 1099 position*