Service Coordinator

- To maintain comprehensive records / logs on customer complaint and keep track of issues till effective closure
- To maintain customer equipment status/movement & reporting to management and finally to supplier
- To organize and prepare supplier, customer meeting
- Scheduling of engineer service job scope by:
- Liaising and communicate with customers for service scheduling, quotation etc
- Liaising and communicate with engineers for service matters
- Liaising and communicate with suppliers related to service, trouble shooting, repair and etc

- To maintain good documentary control system in keeping track of job reports and its status
- To manage consumables/parts inventory, ordering, delivery, storage, housekeeping and all related records
- To maintain special tools, calibration tools upkeep and records

- To maintain licensing and permit upkeep and record

- New system installation information sharing

- To co-ordinate service engineers training arrangements and records

- Reporting difficult or unresolved issues to management