Service Coordinator

Summary/Objective:
Keep our commercial customers moving as a Service Coordinator with Commercial Tire Center. You’ll connect customers, sales personnel, and tire technicians to coordinate service requests, support timely invoicing, and help resolve service concerns. Bring your people skills and organizational strengths to a fast-paced role where you’ll build product knowledge and lasting customer relationships.

Essential Functions:
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

1. Coordinate commercial service requests from start to finish. Schedule appointments, dispatch Tire Technicians, adjust priorities, and keep customers and Commercial Sales informed of progress and changes.

2. Prepare quotes and repair orders using established pricing and procedures, follow up on open quotes.

3. Support assigned commercial accounts and front-counter customers by identifying needs and recommending products and services.

4. Handle incoming and outgoing calls, answer product and service inquiries, and maintain accurate call logs and messages.

5. Confirm completed work with technicians, collect and check field tickets, and follow up on missing details or outstanding tickets.

6. Create and finalize accurate invoices using service records and established pricing. Keep customer, quote, repair order, and invoice records current in the POS system.

7. Help resolve customer concerns within company procedures and refer matters requiring company spending or further approval to management.

8. Follow up with customers after service, record feedback, and share concerns and ideas for improvement with the General Manager.

9. Assist with special projects and other duties as assigned by management.