Service Delivery Analyst - Opa Locka

What are your contributions to the team?

• Adhere to General Work Requirements
• Interview business users to review, analyze, and evaluate business systems and user needs
• Formulate systems to parallel overall business strategies
• Write detailed description of user needs and application functions
• Participate in applicable phases of project management involving changes to existing and/or new applications
• Communicate the status of each phase for assigned projects to IT management, project management office, and affected business unit(s) on a scheduled basis
• Assist with evaluation of proposed changes to existing and/or new applications to identify potential adverse impact upon operations across multiple sites and area(s)
• Monitor project activities to ensure project remains on schedule and within approved scope
• Coordinate the development of an IT application(s) and supporting business processes according to IT specifications
• Coordinate beta testing, validation by business unit, and implementation of revised and new applications
• Assist with evaluating whether newly implemented applications and supporting processes are achieving priorities and objectives of assigned business unit(s)

How to thrive in this role?

• Bachelor degree in Technology, Computer Science, Project management or any other field
• 5-7 years experience in business modeling, requirements management, analysis and design
• Experience with Agile Methodology and Lean Software Development
• Experience in systems analysis and technical design using both object oriented and modular programming modeling
• Experience interacting with Project Management organizations to complete documentation for various project phases, including both financial and system related
• Experience building presentations that depict project requirements, project scope, and mock-ups
• Demonstrated ability to build use cases, story boards, and models that clearly depict process flows relating to specific requirements
• Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas, and vendors
• Planning and organizational skills necessary to plan, prioritize, and coordinate tasks across several analysts
• Facilitation skills necessary to elicit and promote the discussion of ideas with all levels of the organization
• Training skills necessary to educate employees to comprehend business processes or acquire/enhance skills
• Ability to plan and execute a training plan for the implementation of a new system
• Thorough knowledge of IT financial management process (i.e., budget and project funding)
• Thorough knowledge with Agile Methodology and Lean Software Development
• Thorough knowledge of IT Change Management and Project Management
• Understanding of the System Development Life Cycle
• Excellent verbal and written communication skills