Service Delivery Coordinator

Description

We are the Intelligent Internet Platform. We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne.

Expereo believes in the power of internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal internet performance.

As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

The role:

The Service Delivery Co-ordinator will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

The responsibilities:

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers
• An effective communicator with excellent relationship building and interpersonal skills
• Meet the end-to-end project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency
• Manage proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level and planning until the last site delivery
• Manage the interface between internal resources and the customer

Requirements

• Degree in telecommunications, preferred
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred
• Technical knowledge is preferred in telecom like WAN, LAN
• Excellent communication skills
• Knowledge of Arabic would be considered a strong asset

Benefits

• Private health insurance
• Work from home
• Training and development
• Performance bonus

Beyond the job

We’re proud of our focus as well as the passion we display for the communities where we live and work.

EEO (Equal Employment Opportunities) statement:

Expereo is an Equal Employment Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.