Service Delivery IT Technician
Salary: $2,700 – $3,000 per month
About the role
Computergate offers a comprehensive range of IT hardware and end-user services globally. We are currently looking for a knowledgeable IT Service Delivery Technician to join our team at our Singapore office to start as soon as possible.
Key responsibilities
Assist in delivering break/fix part replacement services, including dispatch, logistics, workshop operations, and Service Desk support, both in-house and on-site
Provide technical expertise in End User technologies, including PCs, laptops, Point of Sale (POS) systems, scanners, printers, network devices, and Microsoft Windows
Follow detailed processes for tracking service tickets and managing time effectively within the Service Desk
Deploy technical resources to various locations to ensure timely resolution of support requests within specified SLAs
Troubleshoot hardware issues at the desktop and end-user level, ensuring efficient problem resolution
Diagnose and address equipment issues quickly and accurately while working independently with minimal supervision
Support spare parts management and logistics, including warehouse duties and the transportation of parts to and from customer sites
Schedule, coordinate, and attend on-site and remote service tasks, ensuring adherence to service guidelines
About you
Industry accreditation and a minimum of two years of recent experience in IT Hardware support & services
Proficiency in service ticketing systems and hardware break/fix services, particularly for spare part replacements
Strong knowledge of logistics and inventory management; some lifting may be required
Experience in remotely coordinating technical solutions for clients
Excellent time management and prioritisation skills to handle multiple tasks efficiently
Fluent written and verbal English skills with a strong customer-first approach
Outstanding customer liaison abilities, ensuring professional and effective client interactions
Professional presentation, self-motivation, and a proactive attitude
Ability to work independently with strong problem-solving skills
Must be a Singaporean Permanent Resident or hold a valid working visa and currently resides in Singapore
About us
Computergate offers a comprehensive range of IT hardware and end-user services globally.