Service Delivery Manager
Summary
Oversee end-to-end IT service delivery for a major customer, ensuring SLAs are met while improving Service Desk and Desktop/Field Services and maintaining strong stakeholder relationships.
About The Role An excellent opportunity exists to join Kinetic IT and play a key role in delivering services for one of our major customers. As Service Delivery Manager, you’ll be accountable for end-to-end service performance and delivery, ensuring contractual commitments are met while driving continuous improvement across Service Desk and Desktop/Field Services. Build and maintain strong relationships with customer stakeholders, acting as their trusted advisor Ensure high levels of service de…