Service Delivery Manager
Summary
Leads local oversight of managed IT services, handles escalations, sets service standards, and coaches an offshore support team to ensure consistent IT service delivery.
Service Delivery Manger Permanent 175-185K Super Service Delivery Manager - Permanent - 175-185K Super - Sydney Hybrid Working This senior Service Delivery role leads local oversight of MSP managed services across the firm's network, supporting the wider business and its users. You will own complex escalations, set service standards, and provide functional coaching to the offshore MSP support team. Benefits Play a pivotal, high-impact role shaping IT service quality and consistency across the…