Service Delivery Manager
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Summary
Service Delivery Manager at Amex GBT in Manchester who leads end-to-end delivery of Service Desk and end-user computing (EUC) technology implementations and process improvements — designing solutions, managing timelines, resources and stakeholders, and ensuring smooth transition to steady-state operations. Requires 3+ years in IT service delivery/project management, with ITIL and PMP or Agile cert
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and pr…