Service Delivery Manager – Azure Cloud Infrastructure & Operations
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Summary
This Service Delivery Manager owns end-to-end Azure cloud infrastructure operations for enterprise clients — running incident, problem, change and service request management, ensuring SLA/KPI and compliance adherence, and leading onsite/offshore teams. Requires 8+ years in IT with strong Azure operations, governance, and stakeholder-management skills.
Service Delivery Manager – Azure Cloud Infrastructure & Operations
Required Skills & Experience
• 8+ years of overall IT industry experience.
• Proven experience in Service Delivery Management within enterprise environments.
• Experience managing onsite and offshore delivery models and distributed teams.
• Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
• Azure Cloud Infrastructure (IaaS & PaaS)
• Azure Operations and Governance
• Incident, Problem, Change, and Service Request Management
• Service Level Management (SLM)
• Operational Reporting and Performance Monitoring
• Cloud Infrastructure Operations
• Risk and Compliance Management
Leadership Skills
• Team Leadership and People Management
• Stakeholder Management
• Conflict Resolution and Escalation Handling
• Resource Planning and Workforce Management
• Continuous Service Improvement
Preferred Qualifications
• ITIL Foundation Certification or higher.
• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Azure Solutions Architect Expert.
• Experience supporting cloud transformation and modernization programs.
• Familiarity with automation, DevOps practices, and cloud governance frameworks.
Key Responsibilities
• Serve as the primary point of contact for clients on all service delivery and operational matters.
• Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
• Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
• Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
• Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.