Service Delivery Manager (Based in Whitehaven, Cumbria)

Job Description The Service Delivery Manager provides visible leadership across operational service teams, ensuring high-quality, customer-focused IT services are delivered in line with contractual obligations, service levels and business objectives. Acting as a trusted customer advocate and key escalation point, the role leads performance management, stakeholder engagement, continuous improvement and effective day-to-day service governance across on-site and remote teams. Key leadership and se…