Service Delivery Manager

Deputy General Manager - B&L Qualification Graduate,Post Graduate (preferably MBA) Responsibility Business,Customer Acts as L3 point of contact for escalation. Accountable for entire Project(s) deliverables. Engage with Client,customer to anticipate issues and needs of the customer related to the project. Responsible to work with transitions and training teams on new transitions. Responsible to work with PEX teams on driving process improvements. Responsible for driving CCA consumption for enti…