Service Delivery Manager (Data, Analytics & AI)
Summary
Onsite Service Delivery Manager at Technopark, Thiruvananthapuram, owning end-to-end delivery of analytics and data projects (BI, data engineering, dashboards) while managing a 10-15 member team. Requires hands-on SQL, ETL pipelines, BI tools like Power BI/Tableau/SAC, and cloud platform experience, ideally SAP BTP.
Job Title: Service Delivery Manager Analytics Services
Location : Technopark, Thiruvananthapuram (Onsite)
Role Overview We are looking for a hands-on Service Delivery Manager to own end-to-end delivery of analytics and data projects. This role combines technical understanding, team leadership, and strong execution discipline to ensure predictable, high-quality outcomes. You will act as the onsite anchor between leadership and engineering teams, driving accountability, delivery cadence, and customer commitments.
Key Responsibilities
1) Delivery & Execution
- Own delivery of analytics/data projects (BI, data engineering, reporting, dashboards)
- Ensure on-time, high-quality delivery across multiple parallel workstreams
- Track commitments vs actuals and proactively manage risks and delays
- Establish and enforce delivery processes (Agile/Scrum or hybrid)
2) Team Management (Onsite)
- Manage and mentor a team of analysts, engineers, and junior developers
- Drive daily execution discipline (standups, task tracking, follow-ups
- Identify performance gaps and take corrective actions
- Ensure team availability, responsiveness, and productivity
3) Technical Oversight : Provide hands-on guidance on:
- Data modeling and transformations
- SQL, ETL/ELT pipelines
- BI tools (Power BI / Tableau / SAC or similar)
- Review solution design and ensure scalability, performance, and maintainability
- Act as a bridge between business requirements and technical implementation
4) Stakeholder Management
- Interface with internal leadership and external customers
- Translate business requirements into actionable delivery plans
- Provide regular status updates, highlight risks, and manage expectations
5) Process & Quality
- Define and monitor KPIs (delivery timelines, defect rates, SLA adherence)
- Ensure documentation, version control, and best practices
- Drive continuous improvement in delivery efficiency
6) Required Skills & Experience
- 10-15 years of experience in analytics / data / BI delivery
- Proven experience managing 1015 member teams
- Strong hands-on skills in:
- SQL and data analysis
- At least one BI platform (Power BI / Tableau / SAC)
- Data engineering concepts (ETL, pipelines, warehousing)
- Experience with cloud platforms (SAP BTP preferred)
- Familiarity with Agile/Scrum delivery models
----------------------------------------------------------------------------------------------------------- Preferred Qualifications
- Bachelor of Technology in Computer Science or related discipline
- Exposure to enterprise clients and global delivery models
- Strong problem-solving and decision-making ability
- Experience in SAP Analytics (good to have)
Key Traits We Are Looking For
- Execution-focused drives tasks to closure, not just coordination
- Hands-on leader can dive into technical details when needed
- Assertive communicator ensures clarity and accountability
- Onsite presence actively engages with team on the ground
Success Metrics
- On-time delivery of projects and milestones
- Reduction in missed commitments and escalations
- Improved team productivity and responsiveness
- Customer satisfaction and repeat business