Service Delivery Manager

Job Description Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM P rogram . These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 Support and Troubleshooting , and matrixed management of Site Reliability Engineering, Change Management, and Security . The Agency Success team develops transition strategies and manages agency cutover plans. The y leverage agency and stakeholder relationships to implement feedba…