Service Delivery Manager - German speaking
Summary
Oversee IT service delivery for a German client, ensuring quality, reporting, and smooth collaboration between teams in a hybrid/remote setup.
Service Delivery Manager (SDM) – German Speaking
PROJECT INFORMATION:
Client: Nearshoring service provider from Germany
Work model: Remote / Hybrid
Location: Poland
Project language: German
Assignment type: B2B
Responsibilities:
Act as the Bridgehead for service delivery, ensuring quality, timely reporting, and continuous improvement.
Oversee and manage service delivery processes, ensuring efficiency and high performance.
Collaborate with internal teams to enhance service quality and support.
Monitor and improve service operations, focusing on delivery optimization.
Ensure compliance with industry standards and best practices.
Coordinate between development and operational teams to maintain seamless workflows.
Requirements:
Proven experience in service delivery management with a focus on quality and efficiency.
Strong organizational and problem-solving skills.
Ability to work independently and drive continuous improvement.
Proficiency in the German language.
Familiarity with Java projects and Eclipse is a plus but not mandatory.
Nice to Haves:
Experience with IT service management frameworks.
Knowledge of Agile methodologies and modern project management tools.
We Offer:
Long-term cooperation.
Transparently built relations based on trust and fair play.
Co-financed benefits: Medicover card, Multisport card.