Service Delivery Manager

Our Role The HopgoodGanim IT function is transforming and has introduced the new role of Service Delivery Manager. Reporting to the Chief Information Officer, you’ll lead the firm’s national IT support function end-to-end, spanning an outsourced Level 1 & 2 capability supported by a small internal IT Support team, whose role is to deliver a concierge-style of service. Your core focus is driving the highest standards of service delivery and continuous improvement, ensuring vendors perform in lin…