Service Delivery Manager (Infrastructure Management Services)

Requirements

• 12 years of experience, in Datacenter Operations and Management

• Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management

• Excellent organizational & time management skills and working knowledge of Project Management fundamentals

• Manage ongoing Datacenter Operations Support and New Project initiatives

• Develop and showcase continuous Service Improvement Initiatives

• Ability to successfully build and manage high performing teams

• Experience with managing by metrics

• Excellent oral and written communication skills

Responsibilities:

• Manage ongoing Datacenter Operations and New Project initiatives

• Engage direct reports from onsite and offshore and create culture of teamwork, accountability and initiative to help customer achieve their definition of success

• Manage to key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals.

• Determine root cause and implement corrective actions.

• People management duties include

o staff scheduling based on customer demands for ongoing production support and Projects,

o periodic status meetings,

o performance management and reporting,

o conflict resolution,

o training,

o onboarding and mentoring

• Develop & enhance operational processes with Customer’s consent

• Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual

• Identify and cross skill consultants

• Work with Sr. Management to plan, and set objectives.

• Deliver on-time performance appraisals and define annual development goals

Data center Operations,LAN/WAN and Voice Networks, Servers, Storage, Database Services

Multiple Openings