Service Delivery Manager
Summary
Lead a team of Functional Assessors and Site Coordinators to deliver service targets, coach talent, and drive performance in a customer-focused healthcare support environment.
Job Description
Remote Working, with occasional travel to site
Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Delivery Manager to lead a team of Functional Assessors and Site Coordinators.
What You’ll Do
- Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
- Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
- Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
- Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
- Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
- Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
- Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.
What We’re Looking For
- Proven experience leading and developing high-performing teams.
- Strong organisational skills with the ability to multitask and manage multiple priorities.
- High level of accountability for team performance and outcomes.
- Track record of delivering challenging performance targets.
- Passion for helping others, building relationships, and fostering a customer-focused culture.
- Experience creating and executing action plans to drive improvement.
- Confident communicator with strong influencing and coaching skills.
- Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
- Calm, resilient, and able to manage difficult situations effectively.
- Experience in a supervisory or leadership role within a complex, fast-changing environment.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.