Service Delivery Manager - Leading Telecom
Description
Salary: $40,000 – $50,000 per month
Our client:
Our client is a leading telecom in Hong Kong.
Responsibilities:
Service Delivery & ITIL Execution: Lead cross-functional IT teams (Service Desk, Infra, Vendors) to deliver ITIL-aligned service management and meet SLA commitments.
Client & Stakeholder Management: Define service scope, maintain strong client relationships, and ensure continuous service quality and due diligence.
Incident & Escalation Management: Proactively drive the resolution of incidents, changes, and ad-hoc client issues with timely escalations.
Operations Reporting: Prepare regular operational reports covering platform status, capacity, performance, and service levels.
Requirements:
Education & Experience: Degree in IT or related field; 8+ years of relevant IT experience, including 5+ years in a managerial role.
Core Skills: Proven track record in IT Service Management (ITIL v4), vendor management, incident/change management, IT support, systems, and networking.
Security Knowledge: Familiarity with firewalls, IPS, Web security, DLP, and Cloud Security.
Certifications: ITIL certification required; CCNP/MCSE or equivalent is a plus.
Soft Skills: Excellent analytical, problem-solving, and stakeholder engagement skills; fluent in written and spoken English and Chinese.
If you're interested in this role, please click the Apply button above or via Linkers website at https://jobs.linkerscareers.com/ with your CV.
If you would like to have a further discussion about this role, please contact us at 55939228.
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