Service Delivery Manager
Summary
A Service Delivery Manager at Mantah leads delivery of cybersecurity services (penetration testing, GRC audits, SOC operations) across international projects, handles pre-sales work like scoping and SOWs, and helps grow the security practice. Requires 3+ years of delivery management, pre-sales experience, a technical background, and advanced English.
Mantah is hiring a Service Delivery Manager to lead service delivery, optimize processes, and ensure effective collaboration across international software projects.
Responsibilities:
Pre-selling Security.
Delivering Security Services.
Developing the Practice.
Must-haves:
Experience of Delivery Management for 3+ years.
Experience with pre-sales: scoping, SOWs, proposal input for security services (pentest, GRC, SOC).
Familiarity with security service lines: penetration testing, phishing simulation, GRC audits, SOC operations.
Ability to travel for client meetings and business development.
Prior experience in outsourcing/MSP business models.
Technical background.
Level of English – from Advanced and above.
Nice-to-haves:
Experience managing service delivery for cybersecurity or MSSP practices.
Familiarity with compliance frameworks (PCI DSS, GDPR, Cyber Essentials, ISO 27001).
Technical security background.