Service Delivery Manager
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Summary
MigrationIT is hiring a Service Delivery Manager in Cairo to maintain customer relationships, oversee service delivery, cut costs without hurting satisfaction, and refine services based on customer feedback. The role calls for a technical degree, 2+ years of leadership in a software development organization, and strong project management skills.
- Maintaining
positive relationships with customers.
- Identifying
customer needs and overseeing service delivery within the business context.
- Determining ways to
reduce costs without sacrificing customer satisfaction
- Assessing customer
feedback and using your creativity to establish, improve, and refine services.
- Remaining organized
and meeting deadlines.
Requirements
- Bachelor's degree in Engineering, Computer Science.
- 2+ years of management/ leadership experience in a
software development organization.
- Must have experience working through the design,
development, and release cycle delivering software to market.
- Good computer skills and the ability to use business
support software.
- Strong customer service, project management, and quality
control skills.
- Strong teamwork skills and attention to detail.