Service Delivery Manager

Job Description:

• Conducting project scope from the Client and Internal Management.
• Building project plans and statements of work.
• Tracking the project status and report to Client and Internal Management
• Managing tasks, milestones, and goals.
• Delivering projects on time and on budget.
• Ensuring customers' satisfaction from project initiation until project closure
• Leading the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.
• Creating and managing the detailed timeline for project execution and ensures that resources are always aligned with such
• Optimizing utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope.
• Identifying, monitoring, and managing project risks, issues, dependencies, critical paths, and action plans until project implementation and closure
• Proactively managing changes in project scope, identify potential crises, and devise contingency plans.

Requirements

Qualifications:

• Minimum of 5+ years of experience with project management
• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Project management knowledge and/or experience is a MUST
• Experience with SDLC methodologies
• Experience in banking of fintech is a MUST