Service Delivery Manager

Service Management & Delivery

• Ensure the timely and effective delivery of services according to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  
• Oversee day-to-day service operations, including incident, problem, change, and release management.
  
• Identify areas for service improvement and implement proactive measures.
  

 Client Relationship Management

• Serve as the main point of contact for client escalations and service-related communications.
  
• Build and maintain strong relationships with clients, ensuring a clear understanding of their business needs and expectations.
  
• Conduct regular service reviews and status meetings with clients.
  

Preferred Certifications:

• ITIL Foundation or higher
  
• PMP, PRINCE2, or Agile certification (optional but advantageous)
  
• Relevant technical certifications depending on the service domain (e.g., Microsoft, AWS, Cisco)