Service Delivery Manager
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Summary
An IT Service Delivery Manager at razorblue manages service delivery, governance, and contractual commitments for a portfolio of customers — overseeing service performance, risk, escalations, and reporting to drive better outcomes. Based in the Thornaby, Stockton-On-Tees office.
razorblue role: We are looking for a Service Delivery Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Manage customer service delivery, governance and contractual commitments. Oversee service performance, risk management and operational excellence for a portfolio of customers. Build strong customer relationships and lead service escalations. Provide reporting, insight and recommendations to drive better outcomes. Su…