Service Delivery Manager

Requirements 5 years or more of IT service delivery experience managing Service Desk, Desktop Support, and end-user technology operations. Proficiency in IT service management, incident management, request fulfillment, escalation, and major-incident coordination. Experience with service metrics, SLA performance, backlog management, first-contact resolution, and operational reporting. Experience in endpoint support, asset lifecycle processes, onboarding, offboarding, self-service, and knowledge …