Service Delivery Manager (SAP & Salesforce) - German Speaking
Description
Fluent in German and English, and the person everyone calls when SAP or Salesforce support has to just work? Then let's talk.
We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC, S/4HANA) and Salesforce, keep the SLAs green, and be the trusted face for the customer and for the onsite and offshore team.
Contract Type: Permanent employment, full-time (B2B can also be discussed)
Location: you are based in Romania and ready to relocate to Germany. After the move you are based in Germany and travel to the client site in Essen 2-3 days a week.
Relocation: a relocation package is offered, discussed and agreed with you once you have passed the interviews.
What we need from you
Fluent German and English
Extensive experience in service delivery
Key Responsibilities
Service Operations and SLA Management
Stakeholder and Customer Management
Team Management (onsite / offshore)
Continuous Improvement and Governance
Risk, compliance and security
Key Skills Required
Technical awareness: High level knowledge of SAP modules (FI/CO, SD, MM)
Frameworks: ITIL, project management basics
Soft skills: negotiation, communication, conflict resolution, and executive reporting
Tools: ServiceNow high level working knowledge