Service Delivery Manager (Scotland)
Summary
Oversee a portfolio of public-sector customer accounts, ensuring contracted services meet KPIs and SLAs while improving client experience and acting as the primary liaison.
Job Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising wit…