Service Delivery Manager
Posted Updated
Description
<p style="line-height: 1.4;"><span style="font-weight: bolder;"><span style="font-family: Arial; font-size: 14px;">About the Role</span></span></p><p style="line-height: 1.4;"><span style="font-size:10.0pt;font-family:'Arial',sans-serif;
mso-fareast-font-family:'Times New Roman';mso-ansi-language:EN-US;mso-fareast-language:
EN-US;mso-bidi-language:AR-SA;mso-bidi-font-weight:bold"><span style="font-size: 14px; font-family: Arial;">The </span><b><span style="font-size: 14px; font-family: Arial;">Service Delivery Manager</span></b><span style="font-size: 14px; font-family: Arial;"> is responsible
for overseeing the Run the Bank (RTB) work intake process, which involves receiving
requests from various business units or individuals for new projects. They will
work with stakeholders to understand the scope and objectives of the work,
determine the necessary resources needed and ensure smooth delivery of RTB
services. </span></span></p><p style="line-height: 1.4;"><span style="color: rgb(0, 0, 0); font-family: Arial; font-weight: 700; font-size: 14px;">How you'll contribute</span></p><ul><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Service Delivery Management – Manage the delivery of
RTB services to meet project and BAU needs of the bank</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Team Leadership – Managing and leading a team of RTB
resources including setting project goals and handling escalations</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size: 14px; font-family: Arial;">Stakeholder Management – Building and maintaining
strong relationships with internal stakeholders, understand their needs and
handling concerns.</span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Resource Management – Efficient tracking and allocating RTB resources to
projects. Escalates resource related risks in a timely manner and at the right
level.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size: 14px; font-family: Arial;">Risk Management – Identifying and mitigating risks
that could impact service delivery.</span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Continuous improvement – Promoting a culture of
continuous improvement within the team.</span><o:p></o:p></span></li></ul><p style="line-height: 1.4;"><span style="font-family: Arial; font-weight: 700; font-size: 14px;">What we’re looking for</span></p><ul><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><w:sdt docpart="6114133315814899B1F21D2ED7884B4F" text="t" id="-1533408454"><span style="font-size: 14px; font-family: Arial;">Familiarity with ITSM frameworks such as ITIL and
SDLC methodologies such as Agile and Waterfall.</span></w:sdt><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Strong experience in end-to-end delivery of a
solution or infrastructure project as a service delivery manager, IT lead or
project manager.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Good understanding of infrastructure and cloud
technologies.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Strong interpersonal and communication skills to
build and maintain relationships with internal clients, stakeholders, and team members.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Ability to maintain accurate documentation of
processes, procedures, and registries.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Proficiency in creating and delivering reports and
presentation materials.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><span style="font-size: 14px; font-family: Arial;">Ability to identify, assess, and mitigate risk that
could impact service delivery.</span><o:p></o:p></span></li><li style="text-align: justify; line-height: 1.4;"><span style="font-size: 14px; font-family: Arial;">Able to keep to up to date with industry trends, and
best practices in IT service delivery.</span></li></ul><p class="MsoNormal" style="text-align: justify; line-height: 1.4;"><span style="font-size:10.0pt;
mso-bidi-font-size:11.0pt"><o:p></o:p></span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-weight: bolder;"><span style="font-family: Arial; font-size: 14px;">About Security Bank</span></span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-family: Arial; font-size: 14px;">Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.</span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-family: Arial; font-size: 14px;">We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.</span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><br></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-family: Arial; font-size: 14px;">Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.</span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><br></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-family: Arial; font-size: 14px;">At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”</span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-family: Arial;"><br></span></p><p style="margin-bottom: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; line-height: 1.4;"><span style="font-family: Arial; font-size: 14px;">Start your #BetterBanking career with us today.</span></p><div style="line-height: 1.4;"><span style="font-family: Arial;"><br></span></div><p style="line-height: 1.4;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;
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EN-US;mso-bidi-language:AR-SA"><w:sdt docpart="33FBC2A89CF94A87B34380DE505F41CB" text="t" id="-1831053935"><br></w:sdt></span><span style="font-size:9.0pt;font-family:'Arial',sans-serif;
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EN-US;mso-bidi-language:AR-SA;mso-bidi-font-weight:bold"><br></span></p><p><span style="font-size:10.0pt;font-family:'Arial',sans-serif;
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