Service Delivery Manager
Salary: $130,000 – $150,000 per year
Service Delivery Manager
Sydney, NSW
Lead Delivery - Develop People - Drive Results
At SPM Assets, our purpose is simple: improving built environments for generations to thrive.
As a specialist building asset management business, we partner with organisations across Australia to deliver high-quality asset information, advisory and surveying services. We are passionate about what we do, committed to our clients, and proud of the collaborative culture we've built.
We are now looking for an experienced Service Delivery Manager to help lead our Australia based services team.
About the Role
Reporting to the Operations Director, you will be responsible for leading and coordinating the delivery of consulting and surveying projects across Australia, ensuring services are delivered on time, within budget, to the highest quality standards and to customers’ specifications
This is a hands-on leadership role where you'll balance operational delivery, people leadership, client engagement and commercial performance.
You will lead a multidisciplinary team, drive continuous improvement initiatives and work closely with clients to ensure exceptional outcomes.
Key Responsibilities
Leadership & Team Development
Lead, mentor and develop a high-performing service delivery team
Foster a positive, collaborative and accountable team culture
Conduct regular coaching, feedback and performance discussions
Support recruitment, onboarding and capability development
Project & Service Delivery
Deliver and oversee the successful delivery of consulting and survey projects
Allocate resources effectively to meet client and business requirements
Ensure quality standards, operational procedures and project frameworks are consistently followed
Foster and drive continuous improvement across service delivery processes
Client & Commercial Management
Build and maintain strong client relationships
Identify opportunities to expand services and support business growth
Prepare proposals, scopes of work and project documentation
Participate in industry events and client engagement activities
Financial & Operational Performance
Oversee project budgets and financial performance
Monitor utilisation, productivity and delivery metrics
Contribute to departmental planning and budgeting
Support achievement of revenue and profitability targets
About You
You are an experienced operational leader who enjoys developing people, solving problems and delivering outstanding client outcomes.
You will bring:
Demonstrated experience leading service delivery, consulting, project management or operational teams
Strong people leadership and coaching capability
Experience managing multiple projects and competing priorities
Commercial acumen with experience managing budgets and financial performance
Exceptional stakeholder and client relationship management skills
Strong planning, organisation and problem-solving abilities
A continuous improvement mindset and the ability to drive change
Excellent written and verbal communication skills
Experience within asset management, building surveying, engineering, consulting, facilities management or a related technical environment would be highly beneficial.
If you're looking for a role where you can combine leadership, operational excellence and client engagement while helping shape the future of service delivery, we'd love to hear from you.
Apply now and help us improve built environments for generations to thrive.