Service Delivery Manager
Summary
Oversee end-to-end delivery of IT services to customers, ensuring contractual SLAs are met while managing stakeholder relationships and driving service excellence.
Job Description The Service Delivery Manager is responsible for the end-to-end delivery of services to assigned customers. The role involves managing service performance against contractual commitments, ensuring service levels are consistently achieved. The SDM will work closely with key internal stakeholders to deliver service excellence while developing and maintaining strong customer relationships. Key Responsibilities: Act as the primary point of contact for customers. Drive ongoing service…