Service Delivery Manager
Summary
Leads a team of 10–12 field service engineers in the Netherlands to deliver maintenance, upgrades, installations and troubleshooting for food production equipment, ensuring safety, quality and customer satisfaction.
Job Summary
At Tetra Pak, we help food producers deliver safe and sustainable food solutions worldwide. We are looking for a
Service Delivery Manager
to lead our field service team in the Netherlands and ensure the high-quality delivery of maintenance, upgrades, installations and troubleshooting services for our customers.
In this role, you will lead a team of approximately 10–12 Service Engineers and play a key role in developing people, improving service delivery and supporting customer satisfaction. You will report to the Customer Service Operations Director France & Benelux and work closely with customers, planners, account managers and technical specialists.
What you will do
- Lead, coach and develop a team of approximately 10–12 Field Service Engineers
- Support competence development and ensure resource readiness for current and future customer needs
- Ensure services are delivered safely, efficiently and according to agreed quality standards
- Drive customer satisfaction through strong service performance and issue resolution
- Support engineers in troubleshooting and resolving complex technical challenges
- Collaborate with customers and account teams on continuous improvement initiatives
- Work closely with planning functions to optimize resource utilization and service delivery
- Drive employee engagement, performance and operational excellence
- Monitor departmental performance, utilization and profitability
- Ensure compliance with company policies, health and safety requirements and HR processes
We believe you have
- Fluent in Dutch and English
- Technical or engineering degree, or equivalent experience
- Experience in food processing, packaging or related industries is an advantage
- Proven experience in service operations, field service management or technical customer support
- Experience leading and developing teams, including remote employees
- Strong communication and stakeholder management skills
- Customer-focused mindset with a practical approach to problem solving
- Good understanding of mechanical, electrical and automation systems
- 50% willingness to travel regularly within the Netherlands