Service Delivery Manager
Summary
Oversees call centre operations and back-office processes to meet strategic goals, leads teams, and ensures financial/SLA targets are met via real-time performance monitoring and process improvements.
The Woodland Trust is looking for a Service Delivery Manager to help us deliver strategic and operational support service plans. The Role: • Manage and deliver a successful call centre/back office operational process. • Lead a successful team, supporting and training where required. • Interpret the support services strategy and vision and apply to operational planning to achieve departmental and campaign KPI’s. • Monitor and embed best practice across the team. • Review real time service perfor…