Service Delivery Manager

Summary

Responsible for IT service delivery and project management, ensuring effective service management, stakeholder coordination, and application development and support. The role requires knowledge of ITIL principles, incident, problem, and change management, as well as proficiency in Java, .NET, or other related technologies.

Key responsibilities:

• Manage IT service delivery and project management activities

• Apply ITIL framework and IT service management principles

• Oversee incident, problem, and change management processes

• Coordinate with stakeholders and lead cross-functional teams

• Manage vendor relationships and ensure effective collaboration

• Support application development and support activities involving Java, .NET, or other related technologies

• Apply analytical and troubleshooting skills to address technical issues

• Coordinate with relevant teams to ensure effective service delivery

Qualifications:

• College graduate of Information Technology, Computer Science, Computer Engineering, or a related field

• 8–10 years of total IT experience

• 3–5 years of any application development and/or support experience

• Proven experience in IT service delivery and project management

• Strong understanding of ITIL framework and service management principles

• Proficiency in Java, .NET, or other related application development technologies

• Experience in incident, problem, and change management processes

• Excellent communication and stakeholder management skills

• Ability to lead cross-functional teams and manage vendor relationships

• Strong analytical and troubleshooting skills