Service Delivery Specialist

Essential Functions & Responsibilities:

• Interpret, understand, and communicate coverage based on customers’ warranty contracts.
• Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
• Communicate and coordinate dispatches between the customer and our service network
• Respond in a timely manner to customer and service provider inquiries electronically or by phone
• Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
• Work closely with cross functional teams including sales, purchasing and field ops
• Provide excellent and timely service as a member of the front-facing Operations Team

Qualifications and Requirements:

• Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
• High School Diploma or equivalent
• One or more years of experience working in a call center environment is preferred
• Possess exceptional critical thinking skills, attention to detail and driven to help customers
• Help identify opportunities for improvement within team processes and system capabilities.
• Excellent time-management skills and ability to prioritize workday tasks
• Exceptional written and verbal communication skills, including an engaging phone presence
• Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
• At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.

What We Offer:

• We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.
• Opportunities for growth within the company.
• The opportunity to join a fast-growing Silicon Valley technology company
• Mentorship from proven executives
• A unique professional opportunity different than any other in the home service industry.