Service Delivery Specialist

As the Service Delivery Specialist (SDS), be at the forefront of IT service excellence. Drive seamless delivery across Cloud, Network, and End-User Services while ensuring exceptional performance, reliability, and customer satisfaction.

KEY RESPONSIBILITIES

1. Service Delivery Governance

2. Cross-Service Line Coordination

3. Incident, Problem & Escalation Management

4. Service Portfolio & SOW Management

5. Performance Monitoring & Reporting

6. Client & Stakeholder Management

7. Continuous Improvement