Service Delivery Supervisor

Job purpose

dnata is one of the world's largest air and travel service providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As a Service Delivery Supervisor (Cargo) you will have to safely coordinate arrival and departure below wing activities of the aircraft, by leading and briefing loading teams on the handling requirements and ground support activities and ensure alignment with the SLAs, standard operating procedures and highlight any potential handling constraints. Undertakes aircraft pushback operations.

In this role, you will

• Review load plans, identify special cargo, and ensure optimal space utilisation within time and safety standards.
• Plan and communicate resource requirements to build teams, ensuring efficient aircraft loading and maximum payload utilisation.
• Supervise cargo operations across all sections (build-up, break-down, documentation, courier, acceptance, delivery) to meet productivity targets.
• Provide guidance, resolve operational issues, and manage staff performance including counselling and disciplinary actions when required.
• Implement and enforce departmental policies, procedures, and daily operational instructions to ensure smooth and efficient operations.
• Monitor operations, resources, and equipment while promoting and enforcing a strong safety culture and compliance with safety standards.
• Ensure compliance with regulatory, IATA, ISO, IOSA/ISAGO, GDP/CEIV standards, and manage cargo acceptance, handling, and delivery.
• Review discrepancies, conduct audits, monitor cargo movement, and drive continuous improvement in processes, productivity, and cost efficiency.

Qualification

To be considered for this role, you will have to meet the below requirements:

• Hold a bachelor's degree with 4 to 6 years of experience OR a diploma with 6 to 8 years in air cargo or ground handling.

You will have an edge if you have

• An advanced understanding of cargo live animal regulation.
• Dangerous goods acceptance course.
• Proficient safety awareness skills.
• Advanced cargo tariff knowledge.
• A basic knowledge of load control.
• Basic budget and cost control skills.

Our services on the ground keep the world in the air. We're one of the largest air services providers in the world, and you'll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We're growing fast, and we're looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays around the world. You can find out more information about our employee benefits in the Working Here section of our website. Further information on what it's like to live and work in our cosmopolitan home city can be found in the Dubai Lifestyle section.