Service Department BDC Manager
An automotive BDC (Business Development Center) representative's job is to generate and manage customer leads for a dealership. They are responsible for:
- Inbound and outbound calls: Answering calls from potential customers and making calls to generate leads
- Customer inquiries: Responding to questions about vehicles, financing, and service
- Appointment scheduling: Setting appointments for the sales or service team
- Follow-up calls: Making follow-up calls to increase customer service satisfaction
- Customer service: Greeting visitors and callers, and transferring them to the correct department
BDC representatives need to have good computer skills, a positive attitude, and a courteous phone manner. They should also have excellent customer relations, sales and marketing abilities, and service knowledge.